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Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscription Policy - Please take a moment to review our subscription policy so you know exactly how your recurring orders work.
How Our Subscription Works - When you subscribe to any Soul Supplements (QuitK, Zen, Restful Legs) product, you agree to receive automatic shipments at the frequency you choose (for example, every 30 days). Your selected payment method will be automatically charged for each renewal unless you skip or cancel your subscription before your next billing date.
Billing & Renewal - You’ll be billed automatically on your renewal date for the upcoming shipment. An email reminder will be sent to you 5 days before your upcoming renewal and again 24 hours before your payment is processed. Each email includes a direct link to skip your next shipment or contact us if you wish to cancel your subscription. Our contact email is listed at the bottom of every message, so you can easily reach out if you need assistance. Once an order has processed, it immediately enters fulfillment and cannot be cancelled mid-shipment.
Skipping a Shipment - You can skip a shipment at any time through your customer account or directly from the reminder email. Skipping a shipment will pause your next order but will not cancel your subscription. Your subscription will automatically resume on the following billing cycle unless you manually cancel.
Cancelling Your Subscription - You may cancel your subscription at any time through your customer account or by contacting our support team. Cancellations must be completed before your next billing date to avoid being charged for the upcoming shipment. If a renewal has already processed, that order will still ship, and your cancellation will take effect for future renewals.
Failed Payments - If a payment fails, our system will automatically retry the charge within a few days. If unsuccessful, your subscription may be paused until your payment information is updated.
Refunds & Chargebacks -If you believe you were charged in error, please contact our support team before filing a chargeback with your bank.
We’re committed to resolving any issues quickly and directly. Filing a chargeback may delay your refund and can result in temporary account suspension.
Customer Support - If you need help managing your subscription, skipping an order, or cancelling a renewal, our team is always here to help: info@quitk.com. Live chat available on our website See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.